tk999agent Privacy Policy

tk999agent ("we", "our", or "platform") operates a safe and trusted online gaming service for users in Bangladesh. This privacy policy explains what information we collect, how we process it, and how we keep it secure when you register, access, or use tk999agent.

This policy applies to the tk999agent website and all associated digital platforms. By using our services, you are considered to have accepted the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

We may update this privacy policy from time to time. For any significant changes, we will notify you via your registered email. The latest version of the policy will always be available on this page.

tk999agent may collect the following types of information from users:

Cookies and Similar Technologies

tk999agent uses cookies and similar tracking technologies to improve the user experience and ensure platform security. These include session cookies (deleted when the browser is closed), persistent cookies (active for a set period), and analytics cookies. You can disable cookies by changing your browser settings, though this may affect some platform functionality.

tk999agent uses collected information for the following legitimate purposes:

• Creating and managing accounts and verifying identity (including preventing access by persons under 21).
• Processing deposits, withdrawals, and other financial transactions.
• Providing bonuses, promotional offers, and VIP rewards.
• Delivering customer support — resolving issues via live chat and email.
• Preventing fraud, anti-money laundering (AML), and maintaining platform security.
• Monitoring user behaviour to ensure responsible gaming and providing assistance when needed.
• Analytics to improve platform performance and the user experience.
• Meeting applicable legal and regulatory obligations.
• Sending relevant promotional communications with your consent.

We never sell your information to third parties for marketing purposes.

tk999agent may share your information with third parties in the following limited circumstances:

Service Providers

Information is shared only to the extent necessary to deliver services with providers handling payment processing (such as bKash, Nagad, Rocket), technical infrastructure, gaming software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.), and customer service tools. These providers are bound by contractual data protection obligations.

Legal and Regulatory Authorities

Information may be shared with relevant authorities when required by court order, legal obligation, or financial crime investigation. In such cases we always follow a policy of providing only the minimum information necessary.

Business Transfers

Your information may be transferred in the event of a business merger, acquisition, or asset sale. In such circumstances we will notify you in advance, and the new party will ensure the same or higher standard of privacy protection.

When We Do Not Share Information

We never sell or rent your personal information to advertisers, marketing firms, or unrelated third parties.

tk999agent applies industry-standard security measures to protect your information:

• SSL Encryption: All data transmissions are encrypted via SSL/TLS technology, making it impossible for third parties to read the information.
• Secure Servers: All data is stored on secure servers and can only be accessed by authorised staff on a need-to-know basis.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to protect your account.
• Regular Security Audits: Regular security assessments are conducted to identify and address platform vulnerabilities.
• Access Controls: Staff access to data is kept limited through strict internal policies.
• Payment Security: Financial transaction data is processed in compliance with PCI-DSS standards.

Nevertheless, transmitting information over the internet is not entirely risk-free. We are committed to providing the highest level of protection, but no one can guarantee complete data security. You are always advised to keep your account password secure and to avoid logging in from unfamiliar devices.

tk999agent retains your information in accordance with the following policy:

• Active Accounts: All information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, financial transaction data is retained for a set period to meet legal and regulatory requirements.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are deleted automatically when their set period expires.
• Customer Service Records: Chat and email conversations are retained for a limited period for service quality improvement and dispute resolution.

Once the retention period ends, we securely delete the data or anonymise it so it can no longer be linked to any specific individual.

As a tk999agent user, you have the following rights regarding your own information:

To exercise any of the above rights, contact our privacy team at [email protected]. We will process your request as soon as possible.

tk999agent strictly refrains from providing services to persons under 21. This platform operates for users aged 21 and above only.

We take age verification steps during the registration process. If we become aware that a minor has created an account using false information, we will immediately close that account and delete the collected data.

We do not knowingly collect any personal information from minors. If a parent or guardian believes their child has registered on our platform, please contact [email protected] immediately.

Game providers operating on the tk999agent platform (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) operate under their own privacy policies. tk999agent is not responsible for the privacy practices of these providers.

Payment service providers such as bKash, Nagad, and Rocket have their own privacy policies. When using these services, you are also subject to their terms and conditions.

We always seek to work with third-party service providers that follow international data protection standards and are committed to protecting our users' information.

tk999agent may periodically update this privacy policy to keep pace with changes in its services, technology, or legal requirements.

For significant changes, we will notify you in the following ways:

• Sending a notice to your registered email address.
• Displaying a notification when you log in to the platform.
• Updating the "Last Updated" date on this page.

If you continue using the platform after a change, it will be assumed that you have accepted the updated policy. Previous versions of the policy may be provided upon request.